TERMS & CONDITIONS
Effective Date: November 4, 2025
By using our website https://www.happycells.bio or purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Business Overview
2. Product Use & Safety
3. Pricing & Payment
HappyCells Bio, a division of Resolve Biotech Pvt. Ltd., supplies high-quality cell culture buffers, media, reagents, and consumables for laboratory and research use only.
All products listed are strictly intended for laboratory and research purposes only and are not for human or animal therapeutic use. Users must handle all materials according to proper biosafety and laboratory practices.
-
All prices are listed in INR and exclude applicable taxes.
-
We reserve the right to modify prices, offers, or discontinue products without prior notice.
-
Payments must be made via approved methods, including Razorpay/Wix Payments, UPI, or Net Banking.
4. Intellectual Property
All website content—including text, images, product descriptions, and brand materials—are the exclusive property of Resolve Biotech Pvt. Ltd. Unauthorized reproduction or use is strictly prohibited.
5. Limitation of Liability
We are not responsible for damages arising from improper product use, negligence, or failure to follow established laboratory protocols. Our liability for any claim is strictly limited to the cost of the product purchased.
6. Governing Law
These terms shall be governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Mumbai courts.
7. Contact for Legal Inquiries
-
Resolve Biotech Pvt. Ltd., Mumbai, India
CANCELLATION & REFUND POLICY
Effective Date: November 4, 2025
At HappyCells Bio, we strive to ensure that our customers receive high-quality, sterile, and reliable products. Due to the critical and sensitive nature of our cell culture media and reagents, our return and refund policy is as follows:
1. Order Cancellation
2. Returns Eligibility
3. Refunds Processing
5. Contact for Cancellation or Refund Requests
Orders once placed cannot be canceled.
Due to biosafety and sterility regulations, returns are generally not accepted.
Orders once placed cannot be refunded.
-
+91 90040 87254
SHIPPING & DELIVERY POLICY
Effective Date: November 4, 2025
HappyCells Bio delivers research reagents and media across India with utmost care to ensure product quality and timely delivery, especially for temperature-sensitive items.
1. Processing Time
2. Shipping Rates
3. Estimated Delivery Timeline
-
Orders are processed and prepared for shipment within 1–2 business days after confirmation.
-
You will receive email updates with tracking information once your order has been dispatched.
-
All delivery charges are exclusive of GST, and 18% GST will be applied on the total shipping cost at checkout, in accordance with Government of India tax regulations.
Region | Delivery Time (Working Days) |
|---|---|
Maharashtra | 4–7 working days |
Rest of India | 7–14 working days |
Note: Delivery delays may occur due to unforeseen courier issues, weather conditions, or public holidays.
4. Packaging Assurance
All shipments, particularly sensitive reagents and media, are packed using insulated or protective materials and appropriate cold packs (where necessary) to maintain product integrity and required temperature during transport.
5. International Shipping
6. Contact for Shipping Inquiries
Currently, we fulfill domestic orders only within India. For institutional bulk orders or specific international inquiries, please contact our sales team.