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OUR PRIVACY POLICY

Effective Date: November 5, 2025

At HappyCells Bio, a division of Resolve Biotech Private Limited, we deeply respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.happycells.bio or make a purchase from our store.

1. Information We Collect

We only collect data necessary to provide you with our services, process orders, and improve your experience. We may collect the following types of data:

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  •  Personal Identification Data: Name, Email address, Phone number, Billing and Shipping address.

  •  Payment Details: Processed securely via Razorpay/Wix Payments. We do not store or have access to your full credit/debit card numbers.

  •  Business Information: Company name and GST information (for B2B invoicing purposes).

  •  Browser and Usage Data: IP address, browser type, device information, session details, and cookies for website analytics and performance.

2. How We Use Your Information

Your data is primarily used to fulfill your requests and enhance our service delivery:

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  •  Order Fulfillment: To process and complete your orders and transactions.

  •  Communication: To send you essential order confirmations, shipping updates, and customer support responses.

  •  Service Improvement: To analyze website traffic, troubleshoot issues, and continuously improve our website and customer service.

  •  Marketing: To send promotional emails about new products or offers, but only if you have provided your explicit consent (opt-in).

3. Data Security Measures

Your trust is paramount. We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

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  • We utilize SSL encryption across our entire website.

  • All payments are handled by PCI-DSS compliant gateways (Razorpay/Wix Payments), ensuring the highest standard of payment security.

  • We follow strict, industry-standard protocols for data handling and storage.

4. Cookies

We use small data files called cookies to enhance your user experience, analyze site traffic, and improve website functionality.

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  • Cookies allow us to recognize your browser and remember certain information (like items in your cart).

  • You have the option to disable cookies through your individual browser settings, however, please note that some features of the website may not function correctly if you do.

5. Third-Party Services Disclosure

We may share limited data with trusted third-party service providers essential for our business operations. These providers are required to comply with all relevant data protection laws and are restricted from using your personal information for any purpose other than providing their services:

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  • Payment Gateways: For secure transaction processing (Razorpay, Wix Payments).

  • Logistics Providers: For shipping and delivery of your orders.

  • Analytics Tools: Such as Google Analytics and Wix Analytics, to help us understand website usage.

6. Your Data Rights

You have control over your personal information. Depending on your jurisdiction, you may have the right to:

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  •  Access, Correct, or Delete your personal data held by us.

  •  Withdraw Consent for receiving marketing emails at any time by clicking the 'unsubscribe' link in the email.

  •  Request Data Export (a copy of your data) for review.

 

​To exercise any of these rights, please contact us using the email address provided in the Contact section below.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the effective date at the top. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

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